FAQs

General Questions

Q: What types of products does MixMaster offer?
A: MixMaster specializes in high-quality massage chairs and a variety of relaxation devices, including intelligent neck massagers and fascia guns.

Q: Where are MixMaster products manufactured?
A: Our products are designed with meticulous attention to quality and are manufactured in facilities that meet the highest industry standards.

Q: How can I contact MixMaster for support?
A: You can reach our customer support team via email at [customer support email] or by phone at [customer support phone number]. We are here to assist you with any questions or concerns.

Orders and Shipping

Q: How do I place an order?
A: You can place an order through our website. Simply add the desired items to your cart and proceed to checkout.

Q: What are the shipping options and costs?
A: We offer standard and express shipping options. Shipping costs are calculated at checkout based on your shipping address and order weight.

Q: How long does it take to process and ship my order?
A: Orders are processed within 24 hours. Delivery times vary based on the selected shipping method: 5-7 business days for standard shipping and 2-3 business days for express shipping.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times for international orders are typically 10-15 business days.

Product Usage

Q: How do I use the intelligent neck massager?
A: To use the neck massager, press and hold the power button for 3 seconds to start. Adjust the heat, mode, and intensity using the corresponding buttons. Refer to the user manual for detailed instructions.

Q: Are your products safe to use?
A: Yes, our products are designed with safety features such as overheat protection and auto-off functions. Please read the user manual for specific safety instructions.

Q: Can I use the neck massager if I have metal implants or a pacemaker?
A: We do not recommend using the neck massager if you have metal implants or a pacemaker, as it may disrupt the operation of these devices.

Returns and Warranty

Q: What is your return policy?
A: We offer a 90-day no-questions-asked return policy. If you are not satisfied with your purchase, you can return it within this period for a full refund.

Q: Do your products come with a warranty?
A: Yes, our products come with a 12-month warranty. This covers any defects in materials or workmanship. Please contact our customer support team to initiate a warranty claim.

Q: How do I return a product?
A: To return a product, please contact our customer support team for return instructions. Ensure the product is in its original packaging and condition.

Technical Support

Q: How do I charge my portable massager?
A: Our portable massagers come with a USB charging cable. Connect the cable to the device and a power source. Refer to the user manual for specific charging instructions.

Q: My device is not working properly. What should I do?
A: If your device is not functioning as expected, please contact our customer support team. We will guide you through troubleshooting steps and assist with any necessary repairs or replacements.

Q: Can I use my massager on multiple body parts?
A: Yes, our massagers are designed for versatility and can be used on various body parts, including the neck, shoulders, back, and legs. Refer to the user manual for specific usage instructions.